1. Introduction PRIVACY POLICY AUTONITY SUZUKI Welcome to the official website of Autonity Suzuki, Wakad, Pune (“Autonity Suzuki”, “we”, “our” or “us”). We respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains what information we may collect through our website, how we use and protect it, when it may be shared, and the choices available to you. By accessing our website or submitting your information through our enquiry forms, you acknowledge that you have read this Privacy Policy.
2. Information We Collect A. Personal and Contact Information Name. Mobile number and email address. Contact details submitted through enquiry, callback or test-ride forms. Information provided when contacting our showroom. B. Vehicle and Enquiry Information Preferred motorcycle, scooter or electric scooter model. Details of product, pricing, test-ride, service or finance enquiries. Preferred contact time and other details voluntarily provided in your enquiry. Information necessary to respond to a service or after-sales request. C. Technical and Website Usage Information When you visit our website, certain technical information may be collected, such as your IP address, browser type, device information, pages visited, referring website and general usage data. Cookies and similar technologies may be used where enabled. D. Information Provided Through Third-Party Services If you interact with third-party services linked to our website, those services may collect information according to their own privacy policies. We may receive information from such services where permitted and necessary to respond to your enquiry. Please do not submit passwords, payment card details or other sensitive information through general website enquiry forms.
3. How We Collect Information We may collect information when you: Submit an enquiry or request a callback. Request a test ride or information about a vehicle. Contact us by phone, email or WhatsApp. Request information about finance, insurance, servicing or offers. Interact with our website, cookies or enabled analytics tools. Communicate with us through authorised third-party platforms.
4. How We Use Your Information We may use the information collected for the following purposes: Responding to enquiries and providing requested information. Contacting you about vehicle models, prices, availability and specifications. Coordinating test rides and showroom visits. Responding to finance, insurance, service and maintenance enquiries. Providing customer support and following up on requests. Website Policies AUTONITY SUZUKI Sharing relevant offers or promotional communications where permitted by law and, where required, with your consent. Improving website functionality, performance and user experience. Measuring the effectiveness of advertising and marketing campaigns where applicable. Maintaining records, preventing misuse and addressing security issues. Complying with applicable laws and responding to lawful requests. We will use personal information for purposes reasonably connected with your interaction with us or other purposes disclosed to you, as permitted by applicable law.
5. Calls, SMS, WhatsApp and Email Communications When you submit your contact details, we may use them to respond to your enquiry and provide information you have requested. Promotional communications will be sent only where permitted by applicable law and any required consent or preferences will be respected. You may request that we stop sending promotional communications by contacting us or using an available opt-out mechanism. Withdrawing permission for promotional messages will not necessarily stop essential communications relating to an active enquiry or service request.
6. Cookies and Similar Technologies Our website or its service providers may use cookies and similar technologies to support website functionality, understand visitor activity and improve performance. Where enabled, analytics or advertising technologies may help measure website traffic and the performance of advertising campaigns, including campaigns on platforms such as Meta. You may manage cookies through your browser settings and any cookie preferences offered on our website. Disabling certain cookies may affect some website functions.
7. Sharing of Information We may share relevant information, where necessary and lawful, with: Authorised personnel handling your enquiry. Suzuki or relevant dealership-related service providers, where necessary to fulfil your request. Test-ride, servicing or customer-support partners involved in your request. Finance companies, lenders or insurance providers when you request information or services from them. Website hosting, analytics, communication and technical service providers. Advertising or measurement service providers, where applicable and subject to relevant privacy requirements. Government authorities, regulators or law-enforcement agencies when legally required. We aim to limit sharing to information reasonably necessary for the relevant purpose. Third parties that process information on our behalf should be subject to appropriate contractual or other safeguards where required. We do not intend to sell your personal information as a standalone commercial product.
8. Data Retention We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including responding to enquiries, maintaining relevant business records, resolving disputes and meeting legal obligations. The retention period may vary depending on the nature of the information and the purpose for which it was collected. Information that is no longer required will be deleted, anonymised or otherwise handled in accordance with applicable law and our retention practices.
9. Data Security We take reasonable technical and organisational measures appropriate to help protect personal information against unauthorised access, loss, misuse, alteration or disclosure. Website Policies AUTONITY SUZUKI However, no website or method of electronic transmission can be guaranteed to be completely secure. We cannot guarantee absolute security, and you should avoid sending confidential or sensitive information through unsecured channels.
10. Your Privacy Rights and Choices Subject to applicable law, you may be able to: Request access to personal information relating to you. Request correction or updating of inaccurate information. Request deletion of information where applicable. Withdraw consent where processing relies on consent. Opt out of promotional communications. Raise a complaint regarding the handling of your personal information. We may need to verify your identity before processing a request. Certain information may need to be retained where required by law or for legitimate recordkeeping purposes.
11. Third-Party Websites and Services Our website may contain links to Suzuki's official website, finance or insurance providers, social media platforms and other third-party websites. We do not control the privacy practices, security or content of those websites. Please review their respective privacy policies before providing personal information.
12. Children's Privacy Our website is intended for people seeking information about our dealership and its products and services. We do not knowingly seek to collect personal information from children in circumstances where doing so would be unlawful. Where required, information relating to a child will be handled in accordance with applicable law and appropriate consent requirements.
13. Changes to This Privacy Policy We may update this Privacy Policy to reflect changes in our website, business practices, technology or applicable legal requirements. The updated version will be published on this page with a revised “Last Updated” date. We encourage visitors to review this page periodically.
14. Contact Us For questions, privacy-related requests or complaints concerning this Privacy Policy,
contact: Autonity Suzuki – Wakad, Pune Address: Survey No. 270 2,B, Anudh, Shedge Vasti, Wakad, Pimpri-Chinchwad, Maharashtra – 411057 Phone: 7065046349
Email: Pune.Autonity.Ceo@Suzukidealers.In
Please mention “Privacy Policy Request” in the subject line of your email so that your request can be directed appropriately. This Privacy Policy is intended to describe the privacy practices applicable to the Autonity Suzuki website. It does not replace Suzuki Motorcycle India Private Limited's own privacy policy or the policies of any third-party service provider. AUTONITY SUZUKI